ICICI Lombard simplifies claim process for customers affected by Cyclone Amphan


ICICI Lombard simplifies claim process for customers affected by Cyclone Amphan

Mumbai, June 03, 2020: ICICI Lombard General Insurance, India’s largest private sector non-life insurance company has rolled out promising measures for the people affected by the super cyclonic storm – Amphan. The cyclone has been declared to be “the worst cyclone” that Kolkata has witnessed in the past 100 years by the Indian Meteorological Department (IMD). The insurer has gone to great lengths to provide the customers with the best of services in these challenging times wherein COVID-19 is already a significant issue and the cyclone has only made matters worse.

Easy accessibility

Simplified and contactless claim intimation and approval process

  • ICICI Lombard has developed a strategic roadmap with the use of technology ensuring faster, easy and safe claims settlement, thus, respecting the norms of social distancing given the current COVID-19 situation
  • To that extent, the company is encouraging self-assessed motor claims through Instaspect feature within the IL TakeCare app
  • Small value losses will be assessed through virtual surveys

On these measures, Sanjay Datta, Chief-Underwriting, Claims and Reinsurance, ICICI Lombard GIC stated, “At ICICI Lombard, we believe in going the extra mile for our customers in their hour of need. Concerning the recent cyclone in Kolkata, we have instituted several technology-enabled communication channels and simplified claim settlement procedures for a speedy response. Further, we are encouraging our customers to take advantage of digital solutions across web, mobile and apps.”

He further added, “Events such as these bring forth the need for one to avail insurance for self, family and their possessions as life is very uncertain and risks are unpredictable. The least one can do is mitigate the financial impact due to such incidents.”

ICICI Lombard’s proactive approach

Damages so far

As per the data released by the authorities in Kolkata, more than 13 million people have been affected – some losing houses, crops and lands – and over 1.5 million homes have been damaged.